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Saturday, September 7, 2019

Emergency Customer Care Agent - Overnights

Emergency Customer Care Agent - Overnights
Job no: 504562
Brand: FCM Travel Solutions
Work type: Full time
Location: Virtual
Categories: Corporate
We are currently hiring for a Corporate Travel Agent to fulfill our after hours customer care services. *Must be experienced in corporate travel management and Sabre GDS systems!*

Hours: Overnights (10 hour shifts) Typical shift will run 10pm-8am, 4 days on 3 days off
Location: Virtual/Remote
Emergency Customer Care Agent - Overnights

Responsibilities:

Making skilled and correct business travel arrangements for our company accounts as well as air, car, hotel, and ground transportation reservations.
Build rider Name Records (PNR) and profiles.
Perform ticketing, Phase IVs, exchanges/changes with complicated international fares.
Providing solutions to travel connected issues purchasers might have skilled with arrangements throughout late or emergency things.
Attendance at Team conferences and Weekly Business conferences area unit a demand for this role.
Ability to figure versatile hours and shifts as determined by business would like and consumer decision volume
Requirements:
We need our Travel Center Agents to possess a minimum of 1-3 years’ of company travel expertise.
Ideal candidate ought to have expertise on associate late table in company Travel.
Experience with ticketing, scripting, changes and exchanges to complicated multi-segment international and domestic fares and pnrs.
SABRE expertise needed.
Geography and international destination information could be a should.
Quality control and ticketing skills area unit most popular.
Candidates ought to possess decisive and palmy downside determination skills, be detail-oriented and have effective verbal communication skills.
Skilled in usage of a private pc and varied package packages
Ability to figure effectively and multi-task whereas maintaining skilled rapport with purchasers
Compensation Include:
Discounted travel and fantastic incentives from the world's prime travel suppliers
Industry illustrious social events and glorious company culture
Exceptional career progression with opportunities across the world
Fast-track leadership program to develop the long run leaders of our business
Comprehensive leadership coaching career path support with business, product and leadership coaching
Free and confidential recommendation from our in-house health, eudaemonia and monetary advisers
Comprehensive advantages package as well as medical, dental, vision, 401k, insurance, and stock choices.
$24.03/hr and OT
Location: Virtual

                                                        Apply Now


FCTG USA is associate affirmative action-equal chance leader finding out proficient those who have a need to create a rewardable, fun, and exciting career with an organization that likes to celebrate your success!

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